Terms of service

Terms of Service

Last updated: 8 September 2026

Welcome to Furli. These Terms of Service govern your use of our website, services, and the purchase of products from our online pet store.

By accessing our website or placing an order with Furli, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from us.

1. About Furli

Furli is an online pet store offering pet-related products, accessories, grooming products, toys, and other pet care items.

Throughout these Terms, the words “Furli,” “we,” “us,” and “our” refer to Furli.

The words “you” and “customer” refer to any person visiting our website or purchasing from us.

2. Online Store Terms

By using our website, you confirm that you are legally permitted to use the website and enter into purchases in accordance with applicable law.

You may not use our products or website for any unlawful or prohibited purpose.

You may not attempt to interfere with the operation, security, or functionality of our website.

3. Products and Product Information

We aim to ensure that all product descriptions, photographs, specifications, pricing, and availability displayed on our website are as accurate as possible.

However, colours, sizes, packaging, or appearance may differ slightly from the images shown due to screen settings, supplier updates, product improvements, or manufacturing variations.

We reserve the right to:

* Modify or discontinue products at any time.
* Limit the quantities available for purchase.
* Correct errors in product descriptions or pricing.
* Update product information without prior notice.

4. Pet Product Responsibility

Customers are responsible for choosing products that are appropriate for their pets.

Please carefully review product descriptions, sizing information, age recommendations, weight limits, and safety instructions before use.

Pet toys, accessories, grooming products, feeders, collars, leads, beds, and other products should always be used responsibly and according to the manufacturer’s instructions.

Pets should be supervised where appropriate when using toys, accessories, or other products.

Furli is not responsible for damage or injury caused by incorrect use, misuse, improper sizing, lack of supervision, or failure to follow product instructions.

If your pet has a medical condition, allergy, injury, or other health concern, you should consult a qualified veterinarian before using products that may affect your pet’s health or wellbeing.

5. Orders

Once an order is placed, you will receive confirmation of your order.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to cancel or refuse an order in circumstances including:

* Product unavailability.
* Incorrect pricing or product information.
* Suspected fraudulent activity.
* Payment failure.
* Delivery restrictions.
* Errors in customer information.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change at any time without prior notice.

The price charged will normally be the price displayed at the time the order is submitted.

Where an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any payment received.

7. Payments

Payments must be completed using the payment options available during checkout.

You agree to provide accurate and valid payment information.

Orders may only be processed once payment has been successfully confirmed.

Furli does not accept responsibility for payment delays or failures caused by banks, payment providers, card issuers, or other third-party payment services.

8. Delivery

We aim to process and deliver orders within the estimated delivery periods displayed on our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, extreme weather, incorrect addresses, supplier delays, or high order volumes.

Customers are responsible for providing a complete and accurate delivery address.

Furli will not be responsible for delays or additional delivery costs caused by incorrect or incomplete information provided by the customer.

9. Risk and Ownership

Risk in the products generally passes to the customer once the order has been successfully delivered.

Ownership of the products passes to the customer once full payment has been received.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are handled according to our Return and Refund Policy.

Customers should inspect their orders as soon as reasonably possible after delivery.

If you receive an incorrect, damaged, or defective product, please contact Furli as soon as possible and provide your order details and relevant supporting information.

Nothing in these Terms is intended to remove or limit any rights you may have under applicable South African consumer protection legislation.

11. Promotions and Discount Codes

From time to time, Furli may offer discount codes, promotional offers, competitions, bundles, or special pricing.

Promotions may be subject to additional conditions, expiry dates, product exclusions, usage limits, or minimum order values.

Unless otherwise stated:

* Discounts cannot be exchanged for cash.
* Discount codes may not be combined with other offers.
* Promotions may be changed or withdrawn at any time where permitted by law.

12. Accuracy of Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This includes your:

* Name.
* Contact number.
* Email address.
* Delivery address.
* Billing information.

Furli will not be responsible for problems caused by incorrect information supplied by the customer.

13. Website Availability

We aim to keep our website available and functioning correctly.

However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access to the website for maintenance, security, technical updates, or other operational reasons.

14. Intellectual Property

All content on the Furli website, including the Furli name, branding, logos, text, graphics, photographs, website design, product descriptions, and other content created by or for Furli, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or commercially use our content without prior written permission.

15. Third-Party Services

Our website may use or link to third-party services such as:

* Payment gateways.
* Courier companies.
* Analytics providers.
* Email marketing platforms.
* Social media platforms.
* Shopify apps and integrations.

These third parties may have their own terms and privacy policies.

Furli is not responsible for the independent actions, websites, services, or policies of third-party providers.

16. Reviews and User Content

If you submit a review, photograph, testimonial, comment, or other content to Furli, you confirm that the content is truthful and that you have the right to submit it.

You may not submit content that is unlawful, abusive, misleading, defamatory, fraudulent, discriminatory, or infringes the rights of another person.

Where permitted, Furli may use customer reviews and submitted content for promotional, marketing, or website purposes.

17. Privacy

Your personal information will be handled according to our Privacy Policy and applicable South African privacy laws.

By using our website, you acknowledge that certain personal information may be processed in order to:

* Process orders.
* Take payment.
* Arrange deliveries.
* Provide customer support.
* Prevent fraud.
* Improve our website and services.
* Send marketing communications where permitted.

18. Limitation of Liability

To the maximum extent permitted by law, Furli will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these Terms excludes liability where such liability cannot legally be excluded or restricted under South African law.

19. Indemnification

You agree to use our website and products lawfully and responsibly.

Where permitted by law, you agree not to hold Furli responsible for claims or losses resulting from your unlawful use of our website, violation of these Terms, or misuse of our products.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website together with the updated effective date.

Your continued use of our website after changes are published means that the updated Terms will apply to your future use of the website, subject to applicable law.

21. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law, including relevant consumer protection legislation.

22. Severability

If any section of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

23. Contact Information

If you have questions about these Terms of Service, please contact Furli using the contact information provided on our website.

Business Name: Furli
Website: www.furli.co.za
Email: furlicustomers@gmail.com