Shipping policy

Shipping Policy

Last updated: 8 September 2026

Thank you for shopping with Furli. We aim to make your delivery experience simple, reliable, and transparent.

This Shipping Policy explains our estimated delivery times, order processing, shipping fees, tracking, and delivery responsibilities.

1. Delivery Time

Our estimated delivery timeframe is:

6–8 business days

Business days are Monday to Friday and exclude weekends and South African public holidays.

Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, high order volumes, supplier delays, weather conditions, or other circumstances outside our reasonable control.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

You will receive an order confirmation using the contact details provided during checkout.

Orders placed over weekends or public holidays may only begin processing on the next business day.

3. Shipping Areas

Furli currently ships to eligible addresses within South Africa.

Some remote or outlying areas may require additional delivery time depending on courier availability.

4. Shipping Fees

Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.

From time to time, Furli may offer free shipping promotions or free delivery above a specified order value.

Any promotional shipping offer may be subject to additional terms or minimum spend requirements.

5. Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for the courier tracking system to update after your parcel has been handed over.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

* Street address is correct.
* Suburb and postal code are accurate.
* Contact number is valid.
* Delivery instructions are complete where necessary.

Furli cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

7. Changing Your Delivery Address

If you need to change your delivery address, please contact Furli as soon as possible after placing your order.

We will try to assist where possible.

Once an order has already been processed or dispatched, we may not be able to change the delivery address.

8. Delayed Deliveries

Although our normal delivery estimate is 6–8 business days, unexpected delays may occasionally occur.

If your order is taking longer than expected, please contact us with your order number so we can assist with tracking the parcel.

Courier delays do not automatically mean that an order has been lost.

9. Failed Delivery Attempts

If a courier cannot complete delivery because:

* Nobody is available to receive the parcel.
* The address provided is incorrect.
* The customer cannot be contacted.
* Access to the delivery location is restricted.

The courier may attempt redelivery or return the parcel.

Additional delivery charges may apply if an order needs to be shipped again due to incorrect customer information or repeated failed delivery attempts.

10. Lost or Damaged Parcels

If your order appears to have been lost or arrives damaged, please contact Furli as soon as possible.

For damaged parcels, we may request photographs or videos of:

* The outer packaging.
* The damaged product.
* The shipping label.

This information helps us investigate the matter with the courier.

Approved damaged or lost-order claims will be handled in accordance with our Return & Refund Policy and applicable South African consumer law.

11. Multiple Parcels

In some cases, products from the same order may be shipped separately.

This means you may receive more than one parcel for a single order.

Where applicable, separate tracking information may be provided.

12. Public Holidays and Peak Periods

During periods such as:

* Black Friday.
* Christmas.
* Major promotional events.
* Public holidays.
* High-volume sales periods.

Processing and delivery may take slightly longer than the standard 6–8 business days.

We recommend placing orders early during peak periods.

13. Order Status

If you have not received your order after the estimated delivery period, please contact Furli and provide your order number.

We will assist you in checking the delivery status with the relevant courier.

14. Contact Us

For any shipping or delivery questions, please contact us using the details below:

Business Name: Furli
Website: www.furli.co.za
Email: furlicustomers@gmail.com

Please include your order number when contacting us regarding an existing delivery.